Privacy Policy
Effective Date: 17 July 2026
Last Updated: 17 July 2026
Welcome to Dr. NeuroAesthetics®. At DR. NEUROAESTHETICS LTD, we are committed to protecting your privacy and safeguarding your personal information. This policy explains how we collect, use, store and protect your information in accordance with the UK GDPR, Data Protection Act 2018 and PECR.
1. Data Controller
DR. NEUROAESTHETICS LTD
Trading as Dr. NeuroAesthetics®
54 Blackmore Crescent, Woking, Surrey GU21 5NR
Email: info@drneuroaesthetics.com
Telephone: 07475 771875
Website: https://drneuroaesthetics.com
2. Our Commitment
Health information is treated as Special Category Personal Data and handled with strict confidentiality.
3. Information We Collect
Name, email, telephone number, address (where applicable), child’s age, presenting concerns, educational, medical and developmental history, previous assessments, diagnostic information, consultation notes, reports and correspondence.
4. How We Collect Information
Via the website, enquiry forms, email, telephone, consultations and documentation you provide.
5. Why We Process Your Information
To respond to enquiries, arrange consultations, provide clinical services, prepare reports, maintain records and meet legal obligations. We never sell your data.
6. Lawful Basis
Consent, contract, legal obligation, legitimate interests and applicable Article 9 UK GDPR conditions for health data.
7. Children’s Information
Our services support children, adolescents and adults. Children’s information receives enhanced protection.
8. Special Category Data
We process health, neurodevelopmental, psychological, cognitive and educational information only where necessary.
9. Clinical Records
Records are securely stored using appropriate technical and organisational safeguards.
10. International Clients
We provide services within the UK and internationally.
11. AI-Assisted Administrative Processes
AI may assist with administration or drafting. Clinical judgement remains solely with Dr Sonya Makhmood.
12. Sharing Information
Information is shared only with consent, where legally required or where safeguarding obligations apply.
13. Data Security
We use secure storage, password protection, restricted access and other appropriate safeguards.
14. Email
The practice communicates via Gmail. Email should not be regarded as completely secure.
15. Payments
Payments are accepted by bank transfer. No payment card details are stored through the website.
16. Website Analytics
The website does not currently use Google Analytics, Google Tag Manager, Microsoft Clarity, Meta Pixel or Hotjar.
17. Cookies
Only essential website cookies are intended to be used. If this changes, this policy will be updated.
18. Data Retention
Information is retained only as long as necessary to fulfil legal, clinical and professional obligations.
19. Your Rights
You may request access, correction, restriction, erasure (where applicable), portability, object to processing or withdraw consent where relevant.
20. Subject Access Requests
Please submit requests in writing using the contact details above.
21. Complaints
You may complain to the Information Commissioner’s Office (ICO): https://ico.org.uk
22. Third-Party Websites
We are not responsible for the privacy practices of external websites.
23. Changes
This policy may be updated periodically.
Contact
DR. NEUROAESTHETICS LTD
54 Blackmore Crescent
Woking
Surrey GU21 5NR
Email: info@drneuroaesthetics.com
Telephone: 07475 771875
